+ Download

Supported Devices

Smartphones running on the Android or iOS operating system. At the moment, no tablet version is available.

Download

For Android: https://play.google.com/store/apps/details?id=familynet.de.src&hl=de

For iOS: https://itunes.apple.com/de/app/familynet-dein-familienkalender/id1003205988?mt=8

+ Registration

After having successfully downloaded the app, you can either register via your Facebook or by entering your name and email address.

Why do we need your mobile phone number?

Our main principlpe is that every user needs to provide his or her real identity. Thus, we need the mobile phone numbers to ensure that no unknown third parties are accidentally added to groups or appointments. Thereby, we can make sure that appointment data such as date and time only reach the intended users. We place the highest priority on the protection and security of our user’s data (see our reference to data privacy).

Where is my data stored?

Your private data is stored in a database on a server in Germany. Any data exchange between server and mobile is secure using HTTPS encryption and authentication. The server we are using is secured by industry standard.

What database is accessed to generate suggestions in the course of the appointment creation process?

When creating appointments we offer you the auto-completion based on a list compiled by ourselves with terms we consider relevant for our target group. Exclusively when entering your location in the scope of the appointment creation, we apply suggestions from Google Maps.

What happens with my data after I have successfully deleted my account?

As soon as we receive your email saying that you wish to cancel your account, we will delete your entire account immediately. This means that none of you data will be available - neither on our system nor on our server. You will no longer receive push notifications, emails or any other pieces of information.

+ Appointment Creation and Display

Push-Notifications

To make sure that you receive all appointment-relevant notifications, we highly recommend that you activate your push notifications for Looping. This can be done by easily by accessing Looping via your general smartphone settings.

How can I add national holidays to my calendar?

To add holidays to your calendar. Please go to the group screen and click on "subscribable calendars"

How can I create serial appointments?

In order to create serial appointments, you can simply edit the recurrence, which can be found right under the Date & Time settings. You simply have to tap on “No Recurrence” and chose how often you want the appointment to recur. You can choose between “weekly”, “every 2 weeks”, “monthly” and “yearly”. Furthermore, you can state whether it is an all-day appointment or not.

Do all the appointments I create automatically appear in the other members’ calendar or does every member always receive a notification?

  • Group Appointments

All appointments created in a group automatically appear in every group member’s calendar. Furthermore, all members receive a notification as soon as a new appointment was added or if an already existing appointment was edited. If there are members, who have not yet installed Looping or have not yet registered themselves, they receive a group invitation via WhatsApp or Email - depending on what channel you choose. The message contains an invitation to the group and a link, which forwards them to the Google Play Store or Apple Store. Once the members have downloaded the app, they are automatically part of the group and part of every appointment created in this group.

Can I synchronise my entries in Looping with my iPhone (iCal) or Google Calendar and vice versa?

If you are the user of an Android device, you can import your appointments - for instance from your Google Calendar - to Looping. However, the import is limited to 12 months or 200 appointments per import.

This Feature is also available on iOS. Please go to settings and choose "import calendar"

Does every group member need to register separately or is there something like a group registration?

A direct group registration is not available. However, in order to create a group, the easiest thing for you to to do is to first tap on “Groups” and then tap on “+” in the bottom right corner. All you need to do now is enter a group name you like. Once you have created the group, you can add all the members you want via WhatsApp or Email. All members will then receive an invitation to join the group together with a link. By clicking on the link, they are automatically part of the group. If members have not yet installed Looping or have not yet registered themselves, they can do this by clicking on the link. Once they have installed Looping and registered, they are automatically part of the group. This means, that they can see and edit all the appointments in the group and create new ones.

How can I see, who is part of a group?

In order to see who is part of a group, you can tap on group sign in the top right corner of the group view. Here all group members are listed.

Can I look at past events?

If you want to look at past events, you can do so via the weekly or monthly view on your Android device. Swiping to the right will display the appointments of the past week or month.

Unfortunately, it is not yet possible to look at past events when using an iOS device. However, we are working full steam in order to integrate this feature as quickly as possible.

Although I have only created a few, single appointments “No Events Scheduled. Tap to create” is displayed on my entire appointment overview.

“No Events Scheduled. Tap to Create” should serve solely as an orientation to give you an accurate overview of your appointment-free days. If you wish to add an appointment to one of your appointment-free days, you can simply tap on ““No Events Scheduled. Tap to Create” or tap on the “+” in the bottom right corner of your screen.

However, if this full overview irritates you, you can tap on the current month displayed in the top left corner to enter the monthly overview. If you swipe to the left, the following months are displayed. If you then tap on a particular date in the overview, all the appointments from this day onwards are displayed in the bottom part of your screen.

Can I use Looping while being offline?

If you are not connected, you can display your appointments. However, this only works, if your app was open while you were connected to the internet.

If your app was previously closed, you can still display the general appointments but you cannot display your groups and the associated group-specific appointment overview.

Important: The appointments displayed are in the state they were the last time Looping was connected to the internet. If another member creates or edits an event, this will not be displayed while you are offline.

+ Account Cancellation

How can I delete my account?

If you want to cancel your account, you can simply send an email to the following email address notifying us that you want us to delete your account: support@go-looping.com.

+ Questions and Suggestions

Of course you can get in touch with us via support@go-looping.com or send us a message by filling out the fields at the bottom of the screen, in case your questions were not raised or answered sufficiently. Pieces of advice from our users help us to keep on improving our relatively young app and thereby collectively develop a round product.

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